When placing your order, please make sure that your shipping address is written exactly how it should appear for your postal service!
While we try and give our customers the best possible prices on shipping we cannot cover these costs ourselves. Therefore customers are responsible for all shipping and customs fees. The total shipping cost of an order will be displayed after adding products to your cart. Then you can choose your preferred method of delivery and payment – you'll see exact quotes in the order summary. The cost of shipping depends on the weight of goods and delivery location.
We aim to dispatch your order as soon as possible, usually next working day after receiving payment. If your order includes items that are currently out of stock it may take 2-3 working days to complete. You'll receive email confirmation after dispatching package. Please note that during busy times of the year (Holidays, Black Friday) we usually need some more time (5 – 10 days).
Most orders (both domestic and international) are shipped via the Polish Post Registered Letter (Airmail for overseas locations). After dispatching we provide tracking number which is trackable in all countries with two exceptions – USA and Canada (good thing is we do not have any lost packages there. Sometimes they tend to stuck at the New York sorting facility but always eventually arrive to its destination).
International orders can sometimes take a few weeks to arrive, depending on the customs office at the destination. Usually it takes approximately up to one week for EU, 3-4 weeks for USA/Canada and 5-6 weeks for Australian addresses once your order has shipped.
Global Expres is another service of Polish Post. In comparison to Registered Letter it is more expensive for light packages but way cheaper for heavy packages - especially those heading to North America or Australia. Unlike Registered Letters Global Expres packages are trackable in the USA and Canada.
Time of delivery depends on location. It is approximately up to one week for EU, 3-4 weeks for USA/Canada and 5-6 weeks for Australian addresses once your order has shipped.
For urgent order you can use DPD courier service (EU residents only). It is more expensive but faster and package always will be delivered straight to your doorstep. We provide tracking number after dispatching.
Estimated times of delivery (from DPD website): Austria 3-4 days, Belgium 3-4 days, Bulgaria 4-5 days, Croatia 6-7 days, Czech Republic 2-3 days, Dania 3-4 days, Estonia 3-4 days, Finland 4-5 days, France 3-4 days, Greece 4-5 days, Spain 4-5 days, Netherlands 3-4 days, Ireland 4-5 days,Lithuania 2-3 days, Luxembourg 3-4 days, Latvia 2-3 days, Germany 2-3 days, Portugal 4-5 days, Romania 4-5 days, Slovakia 2-3 days, Slovenia 4-5 days, Sweden 3-4 days, Hungary 3-4 days, UK & Northern Ireland 3-4 days, Italy 4-5 days.
All orders over 150 Euro (or equivalent in other currencies) are shipped free of charge.